Help Center

    Answers to common questions about VIEW.

    Effective:
    1 September 2026
    Last updated:
    14 September 2026
    Version:
    1.0

    1.Account

    Sign up with email and password or Google. Confirm your email from the link we send before signing in. Forgot your password? Use "Forgot password" on the sign-in screen.

    2.Profile

    Change your name, username and photo in Settings → Account. Your profile is reachable at view.ceetify.online/@username.

    3.Posts

    Tap the red + button and choose Post. Add text, photos or video, pick where to publish (VIEW and any connected platforms) and post now or schedule it. Delete your own posts from the post menu.

    4.Videos and Reels

    Open the Video tab for Reels. For You is personalised; Following shows creators you follow. Create a Reel from the + button.

    5.Stories

    Create a story from the + button. Choose who can see it before posting. Stories disappear automatically after they expire.

    6.Live

    Open Go Live, add a title, choose who can watch, allow camera and microphone, then start. You can hide comments, remove viewers and end the stream at any time.

    7.Messaging and Calls

    Open Chat to message people. One grey tick means sent, two grey ticks delivered, two coloured ticks read. Use the phone or camera icon in a chat to start a voice or video call.

    8.Notifications

    Turn push notifications on in Settings → Notifications. Browsers only allow this when VIEW is open in its own tab or installed as an app.

    9.Privacy

    Settings → Privacy controls profile visibility, activity status, personalised ranking, AI processing and whether people can find you by search or phone number.

    10.Security

    Use a strong password. If you think someone accessed your account, change your password and disconnect unused connected accounts.

    11.Reporting Content

    Report live streams with the report button. For anything else, email support@ceetify.online with a link or screenshot.

    12.Blocking

    Blocked people cannot call you and you will not see each other's content or appear in each other's contact discovery.

    13.AI Features

    View AI can write posts, create images and videos, and suggest comments. You can turn AI processing off in Settings → Privacy.

    14.Cross-posting and AutoPost

    Connect platforms in Connected Accounts, then choose them when posting. AutoPost creates and publishes posts hourly or daily from rules you set. Publish History shows the result for each platform and lets you retry failures.

    15.Connected Accounts

    If a platform shows as expired, reconnect it — some platforms (like LinkedIn) require reconnecting periodically. Disconnecting removes the stored access token.

    16.Account Deletion

    Go to the Delete Account page or Settings → Data → Delete account. Deletion is scheduled for 30 days; sign in during that time to cancel.

    17.Technical Problems

    Refresh the page, check your connection, and update your browser. If a video won't play or a call won't connect, try another network. Still stuck? Email support@ceetify.online with your device and what happened.